Privacy Policy — LYXARA Biologics Institute

Effective Date: February 11, 2025
Last Updated: February 11, 2026

LYXARA Biologics Institute (“LYXARA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information, book appointments, apply for membership programs, purchase products/services, or otherwise interact with us (collectively, the “Services”).

1) Who We Are

Business Name: LYXARA Biologics Institute
Website: https://www.LYXARA.md

Contact: info@LYXARA.md  |  352–385–0970  

2) Scope and Important Medical Privacy Note

This Privacy Policy applies to information collected through our website and general business operations.

Clinical/health information: If LYXARA (or an affiliated provider) offers medical services, certain information may be protected under applicable medical privacy laws (including HIPAA in the United States). In those cases, our Notice of Privacy Practices describes how protected health information is used and disclosed.

If you are unsure whether your information is governed by this Privacy Policy or an NPP, contact us using Section 14.

3) Information We Collect

We collect information in these categories:

A. Information you provide

• Contact details: name, email, phone number, address
   
• Account/membership details: profile info, membership selection, eligibility information you submit
   
• Appointments & inquiries: appointment requests, consultation requests, messages, and information you submit through forms
   
• Intake information (if you submit it): symptoms, health history, goals, medications, allergies, prior treatments, and other health-related information
   
• Transactions: purchases, invoices, billing address, and confirmation details (payment card data is typically handled by our payment processor)
   

B. Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, pages viewed, time spent, referring links
   
• Cookies/trackers: cookies, pixels, and similar technologies (see Section 7)
   

C. Information from third parties

• Payment processors (payment confirmation and fraud signals)
   
• Scheduling/booking providers (appointment metadata)
   
• Email/SMS providers (delivery and engagement data)
   
• Analytics/advertising providers (traffic and conversion insights)
   

4) How We Use Your Information

We use information to:

• Provide and operate the Services (including scheduling, membership, and fulfillment)
   
• Respond to inquiries and provide customer support
   
• Process payments and prevent fraud
   
• Communicate about appointments, accounts, and service updates
   
• Improve our website, services, and user experience
   
• Send marketing communications (where permitted and subject to opt-out)
   
• Comply with legal obligations and enforce our policies
   

Health-related information submitted via web forms: We use it to respond to your request, assess whether our services may be appropriate, and coordinate next steps. If you become a patient and your data is handled as protected health information, it may be governed by an NPP (where applicable).

5) How We Share Information

We may share information with:

Service Providers
Vendors who help us run the Services (hosting, scheduling, payments, customer support, analytics, email/SMS, security). They may access information only to perform services for us and must protect it.

Professional Advisors
Lawyers, accountants, auditors, insurers, and consultants as needed for business and compliance purposes.

Legal & Safety
When required by law, court order, or to protect rights, safety, and prevent fraud or abuse.

Business Transfers
If we are involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction.

With Your Direction/Consent
When you ask us to share information (for example, coordinating with you and an authorized party).

We do not sell your personal information in the traditional sense. Some privacy laws define “sale” or “sharing” broadly (such as certain ad targeting); see Section 11.

6) Payments

We use third-party payment processors. We do not store full payment card numbers on our servers. Payment processors handle your card data under their own privacy and security practices.

7) Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep the site working (security, performance, preferences)
   
• Understand site traffic and usage (analytics)
   
• Measure marketing performance (if enabled)
   

Your choices: You can control cookies via browser settings. If you disable cookies, some features may not function properly.

8) Marketing Messages (Email/SMS)

• Email: You can unsubscribe anytime using the link in our emails.
   
• SMS (if used): Reply STOP to opt out (message/data rates may apply).
   

Even if you opt out of marketing, we may still send important service communications (appointment confirmations, receipts, account notices).

9) Data Retention

We keep personal information only as long as necessary for:

• Providing Services and support
   
• Maintaining business and transaction records
   
• Legal, tax, regulatory, and compliance obligations
   
• Resolving disputes and enforcing agreements
   

Retention depends on the type of information and your relationship with Lyxara (visitor vs member vs patient).

10) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

11) Your Privacy Rights

Depending on where you live, you may have rights to:

• Access, correct, or delete certain personal information
   
• Request a copy of your information
   
• Opt out of targeted advertising or certain “sharing” (where applicable)
   
• Withdraw consent (where processing is based on consent)
   

To exercise rights, contact us (Section 14). We may verify your identity before fulfilling requests.

12) California Privacy Notice (If Applicable)

If you are a California resident, you may have rights under the CCPA/CPRA, including:

• Right to know, delete, correct, and obtain a copy of your personal information
   
• Right to opt out of “selling” or “sharing” for cross-context behavioral advertising
   
• Right to limit use/disclosure of sensitive personal information (where applicable)
   
• Right to non-discrimination for exercising your rights
   

Opt-out mechanism: We “Do Not Sell or Share My Personal Information”

13) Children’s Privacy

Our Services are not intended for children under 13 (or older where local law requires). We do not knowingly collect personal information from children.

14) Contact Us

To ask questions or submit privacy requests:

LYXARA Biologics Institute
Email: info@LYXARA.md
Phone:  352–385–0970